Client Alerts — Set in Style

It’s been said (mostly by me) that “the power of the press used to belong to those who had one. Now that everyone’s got a press (a computer attached to the Internet) the power of the press belongs to those who know how to use it well.”

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If an attorney submits a petition for a writ of certiorari with the Supreme Court (or just about any document to any court in any legal proceeding) and sets it the way many large firms set their client alerts, the court won’t even accept it, and with right good reason.

By and large, courts won’t accept documents that aren’t set a certain way. They certainly won’t accept something that’s set like this (an excerpt from a client alert published by a large law firm):

Snippet of client alert published by Arnold & Porter

And why won’t courts accept documents set like this?

Because they’re such a pain in the eye! That’s why.

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Professional typesetters are much concerned with quality of appearance and with legibility — how easy it is for readers to read what typesetters have set.

And why are typesetters so concerned with legibility? Because it has such impact on how pleased readers are with what they’re reading.

Very legible type is easy to read; other styles of type (e.g., the excerpt shown above) aren’t so easy to read. Give readers a whole bunch of hard-to-read type to read, and they become irritated. Not only that, but they find a good bit harder to understand what they’re reading.

That’s right!

And that’s important.

If the reason a high-priced attorney spends his time writing a client alert (rather than doing billable work) is because the alert can attract potential clients, then the alert shouldn’t simply be informative. It should be attractive and easy to read. It certainly shouldn’t give a reader a headache.

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Take another look at the excerpt above. In particular, look at the second line, and the next to last line; note how tight those lines are. There isn’t enough space between the words, and that puts a real strain on readers (which is so counterproductive if the goal is to convert them to clients).

Take a look at the right side of the type. Notice anything missing? If you’re an attorney, probably not. But if you’re a typesetter what’s missing is so obvious — hyphens! The copy is justified, but it’s not hyphenated. 

Go grab a newspaper or a book. Find a block of justified type, examine the right side of it, and you’re sure to find some hyphens. 

Why? 

So there’s consistent spacing between words.

Here’s that same block of type — justified and hyphenated:

a block of type -- justified AND hyphenated

Hyphenation goes a long way towards improving the word spacing, but there’s something else wrong with this block of type. Once again, if you’re an attorney, you’re not likely to see it. If you’re a typesetter, you’re sure to.

The problem is this: the block of type is set in Arial, a sans-serif face that was designed for headlines, not for copy*.

Here’s how the block of type looks when it’s set in Century, the face that the Supreme Court requires briefs to be set in:

Arnold & Porter client alert reset by professional typesetter

That’s it!

Add some serifs and some hyphens, tend to little details like word spacing, and the client alert becomes much more legible, and it looks more professional.

I say, what’s set in style is more likely to be read and recommended than what’s not.

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* Go to a bookstore or a newsstand and browse the offerings from professional publishers. Note that none of them has body copy set in Arial. There’s a good reason for that.

6 Responses to “Client Alerts — Set in Style”

  1. Bobo Linq Says:

    For heaven’s sake, why are you acting as if justification is obviously better than a ragged margin? Empirical evidence doesn’t show a strong preference either for ragged right or full justification, and there’s reason to think that ragged right is better for online text — it’s hard to keep your place when reading on a screen, and a ragged right margin gives you an extra visual clue about where you are vertically.

  2. Thorne Says:

    Bobo — I’m not saying that the copy should be justified. But if it is justified, it should be hyphenated, else the word spacing suffers. This isn’t such an issue with copy set ragged right. Heck, if the copy were set ragged right, word spacing wouldn’t be an issue at all.

    Also this — most firms justify the copy in their briefs as well as their client alerts. They need to be aware of the need for hyphenation.

    I often recommend that attorneys study the new releases at the bookstore to see how the pros set copy — justified, hyphenated, no widows or orphans, one space after a stop, etc.

    Imitate the pros. That’s what I say.

  3. Bobo Linq Says:

    You’re obviously right that one must hyphenate if one justifies. I’m just arguing against justification in general, and in online writing in particular.

    Case in point: the professionals at NYTimes.com do not justify online copy.

  4. Thorne Says:

    Well, then . . . what to do with client alerts distributed as PDFs?

    They might be printed; they might be read on line.

  5. "set in style" — Blog Archive » On the Role of Editors in Legal Writing Says:

    [...] Set in Style « Client Alerts — Set in Style [...]

  6. Jeanette Says:

    Actually, there is a difference in typesetting between hardcopy and online texts for sans-serif and serif fonts. Print texts need serif type in the body and sans in the headlines, but the opposite is true for online because serif fonts snag screen pixels. For online reading, it is actually easier to read sans bodies. Webmasters will then want a separate “print” css that switches the headlines and body texts. As for pdf links, well, I don’t know if it’s possible to script pdfs based on either “screen” or “print” media as it is for websites.

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