Trolling for Errors
You’re a corporate counselor and you’re doing some research. Along the way, you read an abstract of a client alert (published by a firm you’ve been thinking of contacting) that seems very pertinent.
You click the link to the alert, and then you get a message saying something like this:
| We recently updated our Web site and some links have changed. Use the search field to find what you want. |
Your time has been wasted, and your first impression of the firm isn’t the best (though it might be the last).

____________
Revising a Web site is one thing — you need to be able to associate old documents and their original links. If you’re trying to impress potential clients, you can’t ask them to hunt for something you hid.
And if you’re not revising your site, you need to be aware that — as links change over time (Entropy of the Internet) — there’s something you can do to find the ones that are no longer working. It’s called trolling for errors.
It’s regular maintenance.
Your firm’s site has an access log listing those who visited the site, and when, and what they accessed. It also has an error log that keeps track of errors (including those generated by hacksters trying to pry into the site).
Review the error log regularly. Look for broken links, and beware of making errors that could leave visitors (esp. potential clients) with a bad frist first impression.
If your firm pays close attention to detail, don’t let its Web site say otherwise. Track the site’s errors, keep them to a minimum, and be prepared to respond to any unusual activity.



Sometimes, the author ‘cops an attitude’ and asks me who the heck I think I am.